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Add Agent status
Agents are responsible for setting their status in Neon. In fact, the only time an agent’s status changes is when they manually change it in Neon.
Amazon Connect provides two default status values:
You can change the name of these values and add new ones. For example, you might add a status for Lunch, and another for Training. These and the default status values will be used for reporting, metrics, and resource management.
The custom agent statuses are created in Amazon Connect and automatically appear in NeonNow.
More details can be found here: