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Assign Wrap Up Codes to Queue

Assign Wrap Up Codes to Queue

  • Admin can assign/unassign Wrap Up Code to multiple queues by choosing the queue names and clicking the “Assign” button on the top right of the page.

  • Admin can assign/unassign Group to multiple queues, which means all the Wrap Up Codes in this Group will be assigned to these queues.

  • When the mouse hovers over the checkbox, a tooltip will be displayed.

    • The tick icon means all the Codes/ Groups in this group are assigned to this queue.

    • The dash icon means some (not all) Codes/ Groups in this group are assigned to this queue.

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