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Wrap Up Code and Groups

Adding, Moving, Editing and Deleting Wrap Up Codes/ Groups

  • Admin can add unlimited Wrap Up Codes/ Groups.
  • When a Group doesn’t have any Codes, admin can add a new code using the button “Add A New Code”
  • Admin can move Wrap Up Codes or Groups to other Groups.

  • Admin can edit Wrap Up Codes or Groups.

  • Admin can delete Wrap Up Codes or Groups.

  • When mouse hovers over the information icon, admin can view the description of the code or group in a tooltip.

 View

Wrap up Code Hierarchy

  • The admin has access to a hierarchical view on the left side of the screen, which clearly displays the structure of all groups and wrap-up codes in a tree format, allowing for easy navigation and organization.

Wrap up Code Grid and List View

  • Admin can easily view and manage all Wrap Up Codes and Groups in the list view.

  • Admin can easily view and manage all Wrap Up Codes and Groups in the grid view.

Search Wrap Up Codes/ Queues

  • Admin can search for specific Wrap Up Codes and parent group names using the search bar, which is not case-sensitive.

  • The searched term will be underlined to make it easy to identify.

  • Admin can search for specific queues using the search bar, which is not case-sensitive.

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