Adding, Moving, Editing and Deleting Wrap Up Codes/ Groups
Admin can add unlimited Wrap Up Codes/ Groups.
When a Group doesn’t have any Codes, admin can add a new code using the button “Add A New Code”
Admin can move Wrap Up Codes or Groups to other Groups.
Admin can edit Wrap Up Codes or Groups.
Admin can delete Wrap Up Codes or Groups.
When mouse hovers over the information icon, admin can view the description of the code or group in a tooltip.
Wrap up Code Hierarchy
The admin has access to a hierarchical view on the left side of the screen, which clearly displays the structure of all groups and wrap-up codes in a tree format, allowing for easy navigation and organization.
Wrap up Code Grid and List View
Admin can easily view and manage all Wrap Up Codes and Groups in the list view.
Admin can easily view and manage all Wrap Up Codes and Groups in the grid view.
Search Wrap Up Codes/ Queues
Admin can search for specific Wrap Up Codes and parent group names using the search bar, which is not case-sensitive.
The searched term will be underlined to make it easy to identify.
Admin can search for specific queues using the search bar, which is not case-sensitive.