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Getting Started

Login NEON

Logging in to Neon is a simple process but you need to be aware of a few things. Neon is powered at the backend by Amazon Connect and needs to be synchronised as such. Please follow the steps below to make your Neon login experience as seamless as possible.

1. Navigate to your Neon instance URL in the Google Chrome browser. Ensure this is correct and not the onboarding website address.

Note:
The URL is made up of an Instance-ID and the region you installed the instance.
URL should be INSTANCE-ID.REGION.cw-neon.com.
For example: acmeco.au.cw-neon.com

2.  Enter your username and password.

3.  You should now be logged in.

Navigating With Side Panel

  • Click on the hamburger icon at the top of the navigation bar to open or close the Side Panel.

Creating a Shortcut for NEON

  • Agents can create a NEON shortcut on their desktop for convenient access and a quicker launch experience.
    • Step 1: log in to NEON and click the “Customise and Control ” button in your browser.
    • Step 2: Click “More Tools” > “Create Shortcut”

    • Step 3: Tick “Open as window” to have a standalone NEON page and  Click “create” to create the shortcut on your desktop.

    • Step 4: Click the Shortcut from your desktop to quickly access to NEON app.

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