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There are several hotkeys you can use to speed up your workflow whilst using NEON. You will find a list of hotkeys and their respective actions in the tables below.

Sidebar navigation:

Key Action
1 to 9 Navigate the sidebar menu

Directory hotkeys

Key Action
z Open the personal Directory
x Open the company Directory
c Open the Dialpad Directory
k Schedule a Callback

Agent workspace: Task detail hotkeys

Key Action
q Transfer task to Queue
w Transfer task with Dialpad
e Transfer task to Contact
h Put the call on hold / Resume the call
m Mute / Unmute

Agent workspace: General

Key Action
t Create a new task


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