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Preferences

Customising Preferences

Click on the preferences icon as shown below:

You will have the option to customise the following fields:

Phone 

You will have the option to use phone as soft phone or Desk phone.

Soft phone a piece of software that allows the user to make telephone calls over the internet

Desk phone – A wired tabletop telephone. Also called a “desktop phone.” To use Desk phone click on the dropdown menu, select “desk phone” type the desk phone number and click save.

Call/ Chat Ringtone – Change the ringtone for incoming tasks for Soft Phone (You can preview the selected ringtone by clicking the play icon next to ringtone.)

Audio Devices

Speaker – Change speaker output device (Computer speaker, headset etc)

Microphone – Select microphone device to be used (Computer in-built microphone, headset etc)

Ringer – Select the device for the ringtone to be played (Computer in-built speaker, headset etc)

Default Workspace Layout 

Choose the default workspace layout. You have the option to display a 3 column layout or a 2 column layout

Incoming Task Placement

Choose where the incoming task placement will appear. You have the option to display incoming tasks in the bottom right of Neon or the top right.

Enhanced Debug Logs

Cloudwave utilizes Enhanced Debug Logs to track detailed user activity related to NEONNOW, aiding in the debugging process.
Simply tick the checkbox to enable it.

 

Agents will able to download the logs with user activity related to NEONNOW by clicking their profile.

Agents will able to download the logs with user activity related to NEONNOW when they have an issue logging in/logging out.

 

 

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