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Product Licences

Your Product -Basic

NeonNow Basic is the standard feature to run your contact centre, such as inbound and outbound calls, agent tasks, after-contact work etc.

Your Product – Enterprise

Choose NeonNow Entreprise to use various reports embedded within NeonNow UI.

Wallboard View

Wallboard provides a real-time view of the state of queues, which includes various metrics, such as Contacts In Queue, Longest Waiting, Agents Staffed, Agents Available, Agents On Contacts, etc.

Performance Today Views

Performance views display today’s metrics for the contact center, queues, agents, interactions, outbound campaigns, and callbacks.

Analytics Views

Analytics views display historical metrics for the contact center, queues, agents, interactions, outbound campaigns, callbacks, and wrap-up codes.

Custom Reports

With Custom Reports, you can access QuickSight and build your own custom reports to meet the needs of your contact centre.

To enable enterprise-grade reporting, please contact us at sales@cloudwave.com.au.

For more information, visit https://help.cw-neon.com/help/category/neon-admin/reports/

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