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Track Your tickets

Accessing The Support Centre

  1. Click here to open a new tab with JitBit open where you can track and create new tickets

Viewing Submitted Tickets

  1. Click here to view Unresolved tickets
  2. Click here to view All tickets
  3. All the tickets can be viewed as a list here
  4. Click on the ticket subject to view details

Commenting On and Resolving Tickets

  1. Ticket information can be viewed here
  2. Additional information regarding the ticket can viewed here
  3. All the comments on the ticket can be viewed here
  4. You can add your comments to the support team here
  5. Click on Reply to submit your comment
  6. Issue can be closed from here, once resolved
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