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Why Do Users Sign In To Neon With Amazon Connect?
CloudWave Neon uses Amazon Connect to power its portal, users and contact center functionality. Amazon Connect provides industry-leading security and an easy way to manage users.
Every user that accesses Neon must first be a user in Amazon Connect, where they are set up with an email address and password. The user is then given access and invited to Neon.
If you have not been setup in Amazon Connect by your Administrator, you will not be able to access Neon.